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Terms and Conditions

THIS AGREEMENT shall commence on a date as described in clause 2.2 below

AND IS MADE BETWEEN:­

PinkSquare Media Limited whose registered office is at 15 Kempas Avenue, Barrow In Furness, Cumbria, England, LA13 0UE. Our main trading address is 197 Rawlinson Street, Barrow in Furness, Cumbria, LA14 1ED. Our VAT number is 308726495. (“the Company”); and

You (“the Customer”)

NOW IT IS HEREBY AGREED as follows: ­

THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF CLAUSE 7.

1. Interpretation

1.1          Definitions:

Business Day:                                    a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Charges:                                             the charges payable by the Customer for the supply of the Services in accordance with clause 5.

Commencement Date:                      has the meaning set out in clause 2.2.

Conditions:                                        these terms and conditions as amended from time to time in accordance with clause 11.5.

Contract:                                           the contract between PINKSQUARE MEDIA and the Customer for the supply of Services in accordance with these Conditions.

Customer:                                          the person or firm who purchases Services from PINKSQUARE MEDIA.

Customer Default:                            has the meaning set out in clause 4.2.

Deliverables:                                      the specific product or services set out in the Order confirmed in the email produced by PINKSQUARE MEDIA for the Customer.

Intellectual Property Rights:            patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights in any jurisdiction.

Order:                                                the Customer’s order for Services as set out in the Customer’s purchase order form, the Customer’s written acceptance of a quotation by PINKSQUARE MEDIA , or overleaf, as the case may be.

Services:                                            the services, including the Deliverables, supplied by PINKSQUARE MEDIA to the Customer as set out in the Specification.

Specification:                                     the description or specification of the Services provided in writing by PINKSQUARE MEDIA to the Customer.

Data Protection Legislation:   the UK Data Protection Legislation and any other European Union legislation relating to personal data and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications); and the guidance and codes of practice issued by the relevant data protection or supervisory authority and applicable to a party.

1.2          Interpretation:

(a)       A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.

(b)       Any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

(c)        A reference to writing or written includes email.

2.            Basis of contract

2.1          The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions.

2.2          The Order shall only be deemed to be accepted when PINKSQUARE MEDIA and the customer issues written acceptance of the Order at which point and on this date the Contract shall come into existence.

2.3          Any samples, drawings, descriptive matter or advertising issued by PINKSQUARE MEDIA, and any descriptions or illustrations contained in PINKSQUARE MEDIA’s catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.

2.4          These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.5          Any quotation given shall not constitute an offer, and is only valid for a period of 14 Business Days from its date of issue.

3.            Supply of Services

PINKSQUARE MEDIA agrees:

  • To undertake and provide the Services in accordance with any brief and deadline agreed with the customer and detailed in clause 11.13 regarding additional specification for certain services.
  • To manage and carry out the Services in an expert and diligent manner and to provide his/her services to the best of his/her technical and creative skill and to be responsible for how the services are provided;
  • To the best of his/her ability, promptly and faithfully to meet the deliverables and deadlines agreed with the customer;
  • PINKSQUARE MEDIA is free to undertake and accept other engagements, except those which lead or might lead to any conflict of interest between PINKSQUARE MEDIA and the customer during his or her appointment;
  • To use such suitably qualified and experienced personnel as he or she may from time to time deem appropriate;
  • PINKSQUARE MEDIA has the right to supply a substitute of equivalent knowledge and expertise and acknowledges that the customer has the right to refuse the replacement if, in the reasonable view of the customer, the replacement is not sufficiently qualified to undertake the work. Where substitution occurs, the customer will remain responsible for its obligations under the agreement and will be responsible for the payment of the replacement, so that there will be no further payments outside of the agreed terms to pay for any handover period between the original consultant and the replacement.
  • To keep the customer informed of progress on the Services in which they are engaged and shall produce written reports on the same from time to time when so requested by the customer. While PINKSQUARE MEDIA’s method of working is entirely their own and they are not subject to the control of the customer, they shall nevertheless comply with this and any other reasonable requests of the customer (or its clients) which do not impact upon PINKSQUARE MEDIA’s method of working
  • PINKSQUARE MEDIA shall supply the Services to the Customer in accordance with the Specification in all material respects.
  • PINKSQUARE MEDIA shall use all reasonable endeavours to meet any performance dates specified in the Specification, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.
  • PINKSQUARE MEDIA shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and shall notify the Customer in any such event.
  • PINKSQUARE MEDIA warrants to the Customer that the Services will be provided using reasonable care and skill.
4.            Customer’s obligations

4.1          The Customer shall:

(a)       Ensure that the terms of the Order and any information it provides in the Specification are complete and accurate;

(b)       Co-operate with PINKSQUARE MEDIA in all matters relating to the Services;

(c)        Provide PINKSQUARE MEDIA with such information and materials as PINKSQUARE MEDIA may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects;

(d)       Obtain and maintain all necessary licences, permissions and consents which may be required before the date on which the Services are to start; and

(e)       Comply with any additional obligations as set out in the terms and conditions specific to your service;

4.2          If PINKSQUARE MEDIA’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation will result in Customer Default, which means:

(a)       PINKSQUARE MEDIA shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays PINKSQUARE MEDIA’s performance of any of its obligations;

(b)       PINKSQUARE MEDIA shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from PINKSQUARE MEDIA’s failure or delay to perform any of its obligations as set out in this clause 4.2; and

(c)        the Customer shall reimburse PINKSQUARE MEDIA on written demand for any costs or losses sustained or incurred by PINKSQUARE MEDIA arising directly or indirectly from the Customer Default.

5.            Charges and payment

5.1          Condition 5.2 shall apply if the Services are to be provided on a time-and-materials basis. Condition 5.3 and condition 5.4 shall apply if the Services are to be provided for a fixed price. The remainder of this condition 5 shall apply in either case.

5.2          Where the Services are provided on a time-and-materials basis:

(a)     the charges payable for the Services shall be calculated in accordance with PINKSQUARE MEDIA’s standard daily fee rates as amended from time to time;

(b)     PINKSQUARE MEDIA’s standard daily fee rates (as published from time to time) are calculated on the basis of an eight-hour day worked between 8.30 AM and 5.00 PM on weekdays (excluding weekends and public holidays);

(c)     PINKSQUARE MEDIA shall be entitled to charge it’s standard daily fee rate (as published from time to time) plus 20% for each hour worked outside the hours referred to in condition 5.2 (b) on a pro-rata basis;

(d)     PINKSQUARE MEDIA shall invoice the Customer monthly in arrear for its charges for time, expenses and materials (together with VAT where appropriate) for the month concerned, calculated as provided in this agreement. Each invoice shall set out the time spent and provide a detailed breakdown of any expenses and materials, accompanied by the relevant receipts.

5.3          Where the Services are provided for a fixed price the total price for the Services shall be the amount set out in the Specification. The total price shall be paid to PINKSQUARE MEDIA in instalments as set out in the Specification. All amounts due under this agreement shall be paid by the Customer to PINKSQUARE MEDIA in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). PINKSQUARE MEDIA shall invoice the Customer for the charges at each relevant stage, together with expenses and the costs of materials (and VAT, where appropriate), calculated as provided in condition 5.4.

5.4          Any fixed price contained in the Specification excludes:

(a)     the cost of hotel, subsistence, travelling and any other ancillary expenses reasonably incurred by the project team in connection with the Services, and the cost of any materials or services reasonably and properly provided by third parties required by PINKSQUARE MEDIA for the supply of the Services.  Such expenses, materials and third party services shall be invoiced by PINKSQUARE MEDIA at cost; and

(b)     VAT, which PINKSQUARE MEDIA shall add to its invoices at the appropriate rate.

5.5          The Customer shall pay each invoice submitted to it by PINKSQUARE MEDIA in full, and in cleared funds, within 7 days of receipt or by signing up by Direct Debit via GoCardless.

5.6          Without prejudice to any other right or remedy that PINKSQUARE MEDIA may have, if the Customer fails to pay on the due date PINKSQUARE MEDIA may:

(a)     charge interest on such sum from the due date for payment at the annual rate of 4% above the base lending rate from time to time of Barclays Bank plc, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment; and

(b)     suspend all Services until payment has been made in full.

5.7          Time for payment shall be of the essence of the Contract.

5.8          PINKSQUARE MEDIA may, without prejudice to any other rights it may have, set off any liability of the Customer to PINKSQUARE MEDIA against any liability of PINKSQUARE MEDIA to the Customer.

6.            Intellectual property rights

All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by PINKSQUARE MEDIA.

6.1          The Supplier grants to the Customer, or shall procure the direct grant to the Customer of, a fully paid-up, worldwide, non-exclusive, royalty-free licence during the term of the Contract to copy and modify the Deliverables (excluding materials provided by the Customer) for the purpose of receiving and using the Services and the Deliverables [in its business.

6.2          The Customer shall not sub-license, assign or otherwise transfer the rights granted in this clause 6.

6.3          The Customer grants the Supplier a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by the Customer to the Supplier for the term of the Contract for the purpose of providing the Services to the Customer.

7.            Limitation of liability  THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE

7.1          Nothing in the Contract shall limit or exclude PINKSQUARE MEDIA’s liability for:

(a)       Death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;

(b)       Fraud or fraudulent misrepresentation; or

(c)        Any other liability which cannot be limited or excluded by applicable law.

7.2          Subject to clause 7.1, PINKSQUARE MEDIA shall not be liable to the Customer, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a)       loss of profits;

(b)       loss of sales or business;

(c)        loss of agreements or contracts;

(d)       loss of anticipated savings;

(e)       loss of use or corruption of software, data or information;

(f)        loss of damage to goodwill; and

(g)       any indirect or consequential loss.

7.3          Subject to clause 7.1, PINKSQUARE MEDIA’s total liability to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to the total Charges paid under the Contract.

7.4          This clause 7 shall survive termination of the Contract.

8.            DATA PROTECTION

8.1       Both parties will comply with all applicable requirements of the Data Protection Legislation. This Clause 8 is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under the Data Protection Legislation. In this Clause 8, Applicable Laws means (for so long as and to the extent that they apply to the Supplier) the law of the European Union, the law of any member state of the European Union and/or Domestic UK Law; and Domestic UK Law means the UK Data Protection Legislation and any other law that applies in the UK.

8.2       The parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the controller and the Supplier is the processor.

8.3       Without prejudice to the generality of Clause 8.1, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the personal data to the Supplier for the duration and purposes of the Contract.

8.4       Without prejudice to the generality of Clause 8.1, the Supplier shall, in relation to any personal data processed in connection with the performance by the Supplier of its obligations under the Contract:

(a)     process that personal data only on the documented written instructions of the Customer unless the Supplier is required by Applicable Laws to otherwise process that personal data. Where the Supplier is relying on Applicable Laws as the basis for processing personal data, the Supplier shall promptly notify the Customer of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit the Supplier from so notifying the Customer;

(b)       ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Customer, to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting personal data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to personal data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);

(c)        ensure that all personnel who have access to and/or process personal data are obliged to keep the personal data confidential; and

(d)       not transfer any personal data outside of the European Economic Area unless the prior written consent of the Customer has been obtained and the following conditions are fulfilled:

(i)         the Customer or the Supplier has provided appropriate safeguards in relation to the transfer;

(ii)        the data subject has enforceable rights and effective legal remedies;

(iii)       the Supplier complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any personal data that is transferred; and

(iv)       the Supplier complies with reasonable instructions notified to it in advance by the Customer with respect to the processing of the personal data;

(e)        assist the Customer, at the Customer’s cost, in responding to any request from a data subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;

(f)        notify the Customer without undue delay on becoming aware of a personal data breach;

(g)        at the written direction of the Customer, delete or return personal data and copies thereof to the Customer on termination of the agreement unless required by Applicable Law to store the personal data; and

(h)        maintain complete and accurate records and information to demonstrate its compliance with this Clause 8 and allow for audits by the Customer or the Customer’s designated auditor and immediately inform the Customer if, in the opinion of the Supplier, an instruction infringes the Data Protection Legislation.

8.5       Either party may, at any time on not less than 30 days’ notice, revise this Clause 8 by replacing it with any applicable controller to processor standard clauses or similar terms forming part of an applicable certification scheme (which shall apply when replaced by attachment to the Contract).

9.            Termination

9.1          Without limiting its other rights or remedies, either party may terminate the Contract by giving the other party 1 months’ written notice.

9.2          Without limiting its other rights or remedies, either party may terminate the Contract with immediate effect by giving written notice to the other party if:

(a)       The other party commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 14 days of that party being notified in writing to do so;

(b)       The other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;

(c)        The other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or

(d)       The other party’s financial position deteriorates to such an extent that in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

9.3          Without limiting its other rights or remedies, PINKSQUARE MEDIA may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment and remains in default not less than [14] days after being notified to make such payment.

10.         Consequences of termination

On termination of the Contract for any reason:

(a)       The Customer shall immediately pay to PINKSQUARE MEDIA all of its outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, PINKSQUARE MEDIA shall submit an invoice, which shall be payable by the Customer immediately on receipt;

(b)       The Customer shall return all of any Deliverables which have not been fully paid for.

(c)        The accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall be unaffected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and

(d)       Clauses which expressly or by implication survive termination shall continue in full force and effect.

11.         General

11.1        Force majeure

Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.

11.2        Assignment and other dealings

(a)           PINKSQUARE MEDIA may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.

(b)          The Customer shall not, without the prior written consent of PINKSQUARE MEDIA, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract.

11.3        Confidentiality

(a)           Each party undertakes that it shall not at any time during the Contract, and for a period of five years after termination of the Contract, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 11.3(b).

(b)          Each party may disclose the other party’s confidential information:

(i)            to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 11.3; and

(ii)           as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

(c)        Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the Contract.

11.4        Entire agreement

11.5        This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

11.6        Variation

PINKSQUARE MEDIA may revise these terms and conditions at any time and shall notify the Customer in any such event.

11.7        Waiver

A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default.

11.8        Severance

 If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.

11.9        Notices

(a)     Any notice given to a party under or in connection with this contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office.

(b)     This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution. For the purposes of this clause, “writing” shall not include email.

11.10     Third parties

No one other than a party to the Contract shall have any right to enforce any of its terms.

11.11     Governing law

The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.

11.12     Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

11.13     Specification

Please read the additional specification of the service(s) you have taken with PinkSquare Media.

Website Content

We will provide you with a website content template. This will consist of areas for page titles, page text content and page image content. We expect content to be sent to us within two weeks of sending you the template. This allows us to allocate you a slot to complete the website. If you do not provide us with the content within this timescale, then your completion date for the website could be setback significantly. This is due to the other website builds already being allocated. 

Text content

Unless agreed, we’re not responsible for creating text for your content management system or for creating content for every page on your website. We provide professional copywriting and editing services, so if you’d like us to create new content or input content for you, we’ll provide a separate estimate.

Graphics and photographs

You should supply photographs in a high-resolution digital format, at least 1080px wide. We prefer jpg or png files, however, if we need other specific files we will request these. If you choose to buy stock photographs, we can suggest stock libraries. If you’d like us to search for photographs for you, we can provide a separate estimate.

Sending Large Files

Large files or bulk file sending should be sent via wetransfer to [email protected]

Design

The design will not commence until we receive all your content. We may, on occasion, start your web design before this, however, as previously stated, failure to provide us with the remaining content can set your project back significantly. You may be charged for hosting and management during this time.

On receipt of your web design content, we will allocate this to a web designer who will be in touch with expected completion dates and further discussion about your web design requests. Our preferred method of communication is via email as this allows for text and screenshots to be easily communicated.

We create designs that adapt to the capabilities of many devices and screen sizes with a focus on Mobile and Desktop optimisation. We create them to meet your specifications and use predominantly WordPress,  HTML and CSS so we won’t waste time mocking up every template as a static visual. We may use visuals to indicate a creative direction (colour, texture and typography.) We call that ‘atmosphere.’ Our prefered web design format is in WordPress.

First Draft/Reviews

You’ll have up to 3 opportunities to review and make revisions of our work and provide feedback. We’ll either share a Dropbox, Google Drive folder, Github repository or development site with you. and we’ll have regular contact by either email (our preferred method), phone, Skype, or Messaging service.

We are confident you will love our direction with your website, however, we do allow up to THREE revisions if you feel we are not going in the direction you requested. We don’t want to limit your ability to change your mind. The price at the beginning of this contract is based on the time and complexity of the website that we estimate is needed to accomplish everything you’ve told us you want to achieve. If you want to change your mind or add anything new, that won’t be a problem. We will either:

  • make the changes as part of our monthly management contract (up to 1-hour changes a month).
  • provide an estimate quote for additional changes to the original draft and/or complexity of functionality.

Cancellation after starting work

If — after the THREE revisions — you change your mind about what you want to be delivered or aren’t happy with the direction our work is taking, you’ll pay us in full for the time we’ve spent working until that point, a new contract will be drawn or you may terminate the contract.

HTML, CSS and JavaScript

We deliver pages developed from WordPress, HTML markup, CSS stylesheets for styling and unobtrusive JavaScript for behaviours.

Browser testing

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome) and Microsoft (Edge). We won’t test in other older browsers unless we agreed separately. If you need an enhanced design for an older browser, we can provide a separate estimate for that.

Mobile browser testing

Testing using popular smaller screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our designs in:

iOS: Safari and Google Chrome

Android: Google Chrome

We won’t test in Opera Mini/Mobile, specific Android devices, or other mobile browsers unless we agreed separately. If you need us to test using these, we can provide a separate estimate.

Our priority is to ensure your website looks great on Desktop and Mobile devices. With less than 2% of people accessing websites on tablet devices, although the website should look great for this device, we won’t compromise design for tablet devices or mobiles in landscape mode.

Potential Additional Costs to contract –

Anything requested that is not written in the original brief may result in additional costs. These may include (but are not limited to):

PLUGINS – Your website may require certain plugins to improve its functionality, dependant on your website specifications. These plugins may not be included within the price of the build fee and will be invoiced separately, after the agreement of the required plugin(s). 

CODED INTEGRATION – Certain integration requires full coding into a site. This will result in additional time and cost.

WEBSITE ADDITIONAL PAGES – A full web page requires a full design.

All additional work is calculated by our hourly rate of £25 per hour. The full cost of additional specifications not highlighted in the original brief is dependent on the work.

This specification clause should be read in conjunction with the web design clause.

ECommerce Website Platform

We predominantly use Woocommerce as our main e-commerce platform. 

If the customer requires another eCommerce platform then this needs to be discussed with PINKSQUARE MEDIA. This may result in a change to the original quote.

Products

All products should be provided using a CSV file.

Depending on the volume of products, products can be added manually individually but can incur an additional cost.

Product images

Product images need to be clear and of high quality, these should also be linked to your CSV file with the correct file name.

Payment integration

We will integrate PayPal and/or Stripe payment gateways into Woocommerce.

Any other payment gateway may incur other charges. 

Hosting

We will provide your website hosting so we will offer support for website hosting, email or other services relating to services taken with our company. We will set up your site on our server.

Any other services below are not included in the Hosting Only Package and will be the responsibility of the customer. If you would like us to make any changes they will be made at our contractual rate of £25 per hour.

Included in Management:-

Security and Updates

We will add any statistics software such as Google Analytics, as well as security and software updates and allow up to 1 hour of changes a month that you wish to make to the website. We will also send you a monthly report.

Backups

Your website will be backed up daily by our server provider as well as an additional monthly backup on another server for extra protection.

Website changes

We allow up to 1 hour of website content changes or up to 10 product additions or changes in our standard management package. Any additional requests for further content support MUST be done in writing and agreed by PINKSQUARE MEDIA.

All website changes need to be submitted to our specific email address at [email protected]. Any requests via other forms of communication will not be guaranteed to be seen by our web changes team, nor can we guarantee that they will be done within 3 business days.

All changes submitted via our specific web changes email will be completed within 3 business days.

Images submitted for upload should be high def resolution (at least 1920px wide). We do not recommend using Facebook images as the resolution is too low. If you would like to use pictures from your Facebook, then please select the pictures you want and email them to us. We will not select the images for you from your Facebook. Please note that using Facebook images can affect the quality of your website, due to the poor quality of the photos, and we shall bear no responsibility for any negative effects due to this.

All text must be submitted via a doc file, google doc shares or directly in an email to the web changes team. Any images of text will not be accepted unless you want the image to be uploaded to your website (e.g. a menu with text on it). We will not convert your image to the text as part of the standard management package, however, we can at an additional cost due to time requirements.

Additional Yearly Costs
Service
Cost
SSL certificate (Yearly Fee)£45 + VAT*
Renew your domain name for one year (unless you are using your own)£15 + VAT*

 

*These payments are provisional and may change in line with government inflation rates or other service price increases out of our control.

What we expect from you:-

CLIENT will need to provide: 

  • Administrative/backend access to the website for analysis of content and structure*
  • Permission to make changes for the purpose of optimisation, and to communicate directly with any third parties if necessary.
  • Unlimited access to existing website traffic statistics for analysis and tracking purposes*
  • A domain name email address for the purposes of requesting links (something like [email protected])*
  • Authorisation to use client pictures, logos, trademarks, website images, pamphlets, content, etc., for any use as deemed necessary by us for search engine optimization purposes.
  • If the Client’s site is lacking in textual content, the client will provide additional text content in electronic format for the purpose of creating additional or richer web pages. We can create site content at an additional cost to the Client. If the client is interested in purchasing content from us, please contact us for a cost estimate. 

*If we are your hosting and website management company, we will already have access to your website, analytics and can usually create an email for backlinking purposes of which we can access.

– Timely communication and responses when working with our staff to avoid delays in projects and scheduled tasks.

– Must be timely and proactive in the actionable strategies or tactics needing to be implemented as agreed upon by both parties.

What you can expect from us:-

We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that, we’ll maintain the confidentiality of everything you give us.

Let’s break down the services:-

Onpage SEO

We will improve your website using plugin software to optimise each page of your website to the title of the page and/or the keyword/s you choose.

Site speed improvements

Compression and caching of aspects of your website to improve loading speed.

Sitemap generation

We will generate a sitemap of all your pages on your website to be submitted to Google and Bing.

Meta tag research and optimisation

We will ensure your meta descriptions, tags, etc, match up to the content of the page. We will also provide further descriptions for image alt tags.

Site submission into Search engines 

We will submit your website and sitemaps to Google and Bing search engines.

Schema Markup 

We will, where possible improve your schema of different aspects of your website, such as:- 

  • Articles/blogs
  • Local businesses
  • Restaurants
  • TV episodes and ratings
  • Book reviews
  • Movies
  • Software applications
  • Events
  • Products
  • Frequently asked questions (FAQ)

Google My Business submission

We will:- 

  • Claim or create a Google My Business listing
  • Verify your listing to prove it’s for a legitimate business
  • Setup users with proper access to your account
  • Optimize your business information (name, address, phone, hours, categories, etc.)

Keyword

We will work with you in the keyword(s) research to ensure that you can be found for the keywords and that the keywords are relevant to your business, its services and your website pages.

Locations

We will work with you to create backend pages that focus on your keyword(s) and the locations specified. We will help you pick the right locations to get optimum business.

Domain Authority (DA) & Page Authority (PA) increased

We will increase your domain and page authority by creating backlinks* to your website.

Reports

You will receive a report highlighting your current SERP, website traffic, on-page SEO scores, website speed and. You will receive an initial report then another report after the six-month initial term.

Ongoing work after 6 months – 3 additional backlinks* requests

*Backlinks –  Not all backlink submissions are accepted. We will use our expertise to attain strong, reputable backlinks but the acceptance of these cannot be guaranteed. It is the responsibility of the requested website owner to accept or refuse the backlink and not PinkSquare Media. As part of your monthly retainer, we will attempt to get you up to 3 high-quality backlinks and inform you of any successes.

Grace Period

Although we do what we can to encourage your website to be scanned by Google, we do not own or have any influence on Google’s algorithm or bots. In our initial stages, we work to prepare the website to be found within 4-6 months. We request the customer to allow us a grace period before looking on Google and expecting results. We would like to remind our customers it is very rare for instant results to occur.

Disclaimers

Brand new websites – Google or other Search Engines may not allow for a new website to be found for a certain amount of time or until they have reached a certain domain authority, hence why we do not provide reports in the initial stages of new websites.

Our aim is to increase your Search Engine Ranking Position (SERP), which, in turn, can lead to an increase in traffic, leads, customers and sales. We use proven methods that improve your SERP however we cannot guarantee that we will increase your SERP to Page One of Google or the first position of Google. We also do not guarantee that these will turn into traffic, leads, customers and sales for your business. As previously stated, we will work with you closely to ensure we are meeting our target expectations, agreed by both parties at the start of the contract, which can result in a review and change of our strategies.

We ultimately do our SERP checks on Google and not on Bing or Yahoo. Google accounts for the highest proportion of search engine usage and to compromise the rankings on Google for other Search Engines will not be considered by our team.

Some SERP fluctuations can occur due to:

  • A new website getting a temporary boost in ranking for some targeted keywords for a few days but then it settles down to its real place. This is known as ‘new site boost effect’ and it is quite common to happen.
  • Search engines can drop rankings for no clear or predictable reason. Often such rankings re-appear without any SEO efforts. 
  • Can fluctuate any day, any time because of on-going changes in the ranking algorithm, SEO efforts made by the competitors, or both.

SEO is a long term strategy for your business and website and should be seen as an investment in your business. Ending your SEO contract means any drop in SERP will be of no result of our previous work.

Search Engine Algorithms and Bots are constantly changing. Although we follow best practices, we do not have control of Search engines, their bots nor their algorithms, therefore current strategies can be outdated quickly and why we encourage ongoing SEO strategies.

Once you achieve a ranking, there is no guarantee that your website will keep that ranking. This may be a result of a change in algorithm, other competitors carrying out their own SEO work, an unknown anomaly or a mix of them all.

if SEO work is destroyed either wholly or in parts, either knowingly or unknowingly by any party other than the SEO worker or without the prior consultation/knowledge of the SEO then work cannot be guaranteed to meet the expected outcomes initially discussed. SEO work is considered to be destroyed if the following changes are made to the website without first consulting the SEO: 

  • Renaming, re-locating, adding or removing any file, folder or subdomain on a web server including web documents, robots.txt, .htacess file, sitemap.xml, rss.xml, etc.
  • Making any changes on an optimized web page.
  • Changing the head section of a web page like changing the title tag or certain tags required for website authentication. 
  • Adding, removing, or modifying contents, functionality, or a widget.
  • Changes in the anchor text. 
  • Removing the google analytics code from the web page. 
  • Changes in the site architecture. 
  • Renaming URLs of a web document. 
  • Linking out to any website without prior consultation of the SEO. 
  • Taking down the website or part of the website. 
  • Any work carried out by others that results in your website utilising backup recovery of your website.

Right To Cancel 

We advise all our customers to continue SEO as a long-term investment as SEO never stops. However, you have the right to cancel at any time. 

If you cancel prior to the end of the six months then payment will be requested in full. If work has been carried out and further payment is refused by the client then we hold the right to remove any work we deem fit to equate to the right amount of work paid for. If the client refuses us access to remove said work then, again, we will request payment full payment of the contract (please see missed or late payments section). 

If after six months, you may immediately cancel this contract in writing via email. Failure to follow this will result in continued billing.

What we expect from you:-

 

CLIENT will need to provide: 

 

– Company Logo(s) and other marketing material such as:-

– Pictures: All pictures from events, product pictures, etc in high resolution (at least 1080px). 

– Videos: All videos from events, product showcase videos, etc. 

– Event details: Any and all event details in advance so that we can update the online portals and create a buzz about the events. 

– Details of logins: All the login details for social media sites that already exist. 

– Poster’s, previously used promotional material: All previously used posters, ads, magazine ads, and other promotional material so that we have a good idea of the branding look and feel. 

– Brand manual or any existing guidelines: A copy of any brand manual or guideline manual if it exists. Also high-resolution images of the logos. 

– And any other important information and newsworthy items for the brand that can be shared with the online community.

 

– Timely communication and responses when working with our staff to avoid delays in projects and scheduled tasks.

 

– Must be timely and proactive in the actionable strategies or tactics needing to be implemented as agreed upon by both parties.

 

What you can expect from us:-

 

We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that, we’ll maintain the confidentiality of everything you give us.

 

Let’s break down the services:-

 

Social Media Launch Package

 

Social Media Page Setup

If you have not already done so we will setup your social media profiles on the platforms agreed using the email/username of your choice (where applicable and available).

 

          Banner Design and Avatar Design 

We will create cover images and profile/avatar images for each of the agreed social media profiles. We will work with you in creating business descriptions and other business information you want to share on the profiles and platforms.

 

          Audience and Hashtag Research

We will work with you to ensure we are utilising the correct image and branding to hit your target audience and research appropriate hashtags for your business.

 

  • Social Media Package:-

Your chosen Social Media Accounts

We will post the agreed amount of posts to the chosen social media profiles agreed. 

 

Social Media Posting

We will work with you in ensuring brand consistency, developing the right story and ensuring we are sharing the right information about your business, it’s services and products.

 

Bespoke Social Media Graphic Design

We use different graphic design software to create eye-catching images for your business and brand. We will utilise your images, logo and brand colours to promote your business on social media.

 

Scheduled posting at optimised times

We will do a competitor analysis to research the best times to post for your business. We will then schedule your posts to the times best suited for your business.

 

Account Management – Liking, sharing and commenting

We will act as your business and engage with your potential customers online on the agreed chosen platforms.

 

Post Boosting (Does not include Advertising cost)

We will work with you on creating specific posts/events for boosting and increasing engagement. We will also agree on a budget of which you want to spend on boosting.

 

Monthly Reporting

You will receive an initial report that highlights your current standings on social media (e.g. followers, average likes per post, etc) and our projected targets. You will then receive a monthly report which will highlight how we are progressing towards the targets agreed.

 

Approval System

 

We know what we are doing and lots of clients trust us to complete the work without the need for approval. However, if this stage is a requirement for you then we will create a means of communication that will allow you to view, amend and approve our work before we post on your chosen social platforms. As previously stated, timely communication during this stage is key to avoid delays. Should you fail to approve our work in time then we will not post them and the work completed will still be billable as part of your monthly plan.

 

Our Social media packages are provided as a retainer service. This means we will provide you with enough time and manpower within our team to complete your work each month. If parts of this contract are not achieved through no fault of our own then we reserve the right to retain the monthly payment as we will have provided you with either the work or the time and opportunity to complete the work with our team. 

 

Guarantees

 

Our aim is to increase your followers, likes and comments on your social media, which, in turn, can lead to an increase in leads, customers and sales. We use proven methods that improve your social media presence however we cannot guarantee that we will increase your followers, likes and comments on your social media. We also do not guarantee that these will turn into leads, customers and sales for your business. As previously stated, we will work with you closely to ensure we are meeting our target expectations, agreed by both parties at the start of the contract, which can result in a review and change of our strategies.

 

Right To Cancel 

If after 90 days (3 months) from the commencement of the contract, you are not completely satisfied with the services provided by us, you may immediately cancel this contract in writing via email. Failure to follow this will result in continued billing.

The Parties further agree that in the event this contract is cancelled/terminated for any reason, the CLIENT shall not be liable to pay the Fees from the effective date of termination of this Agreement.

The period of the contract is for a minimum of 3 (three) months from commencing work.

 

What we expect from you:-

 

CLIENT agrees and understands that we are not an employee and that this will be a collaborative and professional relationship.

 

CLIENT will need to provide: 

 

– Company Logo(s) and other marketing material such as:-

– Pictures: All pictures from events, product pictures, etc in high resolution (at least 1080px). 

– Videos: All videos from events, product showcase videos, etc. 

– Event details: Any and all event details in advance so that we can update the online portals and create a buzz about the events. 

– Details of logins: All the login details for social media sites that already exist. 

– Poster’s, previously used promotional material: All previously used posters, ads, magazine ads, and other promotional material so that we have a good idea of the branding look and feel. 

– Brand manual or any existing guidelines: A copy of any brand manual or guideline manual if it exists. Also high-resolution images of the logos. 

– And any other important information and newsworthy items for the brand that can be shared with the online community.

 

– Timely communication and responses when working with our staff to avoid delays in projects and scheduled tasks.

 

– Must be timely and proactive in the actionable strategies or tactics needing to be implemented as agreed upon by both parties.

 

What you can expect from us:-

 

We have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavour to meet every deadline that’s set and on top of that, we’ll maintain the confidentiality of everything you give us.

 

Let’s break down the services and expectations:-

 

Social Media Launch Package – FREE WITH EVERY SOCIAL AD MANAGEMENT SERVICE

 

Social Media Page Setup and optimisation

If you have not already done so we will setup your social media profiles on the platforms agreed using the email/username of your choice (where applicable and available). We will work with you to ensure brand consistency with your social media and your social advertising.

 

          Banner Design and Avatar Design 

We will create cover images and profile/avatar images for each of the agreed social media profiles. We will work with you in creating business descriptions and other business information you want to share on the profiles and platforms.

 

          Audience and Hashtag Research

We will work with you to ensure we are utilising the correct image and branding to hit your target audience and research appropriate hashtags for your business.

 

Social Media Ad management

 

For the optimum success of this advertising campaign, we will:

 

  • Undertake competitor analysis – Assessment of the competitor’s social media and advertising campaigns
  • Undertake Website analysis – Assessment of website current state in respect of SEO, speed and accessibility to ensure the customer experience is not affected negatively on click-through
  • Audience research – Undertake in-depth research of intended audience to ensure ad success
  • Design graphics – Create artwork for the ad campaign in accordance with client’s brief
  • Write ad copy – Compose captions in line with the brands tone of voice
  • Provide weekly reports
  • Set up ad sets for target groups
  • Set up Facebook Pixel tracking code (if required)
  • Test events to ensure the campaign is optimised before launch
  • Recommend and advise on budgets and spend (if required)

 

This agreement does not include the following services:

 

  • Advertising spend
  • Landing page design and development – can be quoted as an additional service
  • Social Media posting and management (including comments on ad post) – can be quoted as an additional service)

 

At the beginning of the process, you will be assigned an Ad manager or account manager who will oversee the advertising campaign, they will arrange a meeting to discuss:

 

  • Campaign goals and objectives
  • Advertising budgets
  • Products and services to advertise
  • Target audience and demographic
  • Media to use on the advertisements

 

After the initial meeting and once the initial invoice has been paid, we will begin the initial phase of audience research and ad design. Depending on the complexity this can take up to two weeks. Once this is complete, we will share our findings as well as designs for your approval.

 

Materials, Information and Approval Process

 

Where the Client is required to provide content photos, data, etc., necessary for the ad, the source material must be clear and legible. You are responsible for furnishing all pertinent information, and for furnishing accurate, truthful and complete information necessary for us to perform or complete any services. Where no material is available, we will adhere to design media accurately to your branding.

 

We ask for confirmation via email for approval of graphic, caption, target audience and budget.

 

Grace Period

 

Once the ad has gone live, we ask for a 5-day grace period where no changes to audience or budget are to be made, this is to ensure accurate analysis and for Facebooks learning algorithms to optimise the campaign.

 

Campaign management

 

Throughout the campaign, we will continuously review the performance to ensure optimisation, if any substantial changes are required, we will discuss before doing so.

 

We will request ‘partner’ access to your Facebook ad manager account and it is your responsibility to pay the advertising bill, this will be paid to Facebook each month on your billing date and each time you reach the threshold that has been set.

 

Guarantees

 

Our aim is to meet our target expectations, whether it be to increase your followers, generate leads, etc. We will provide a service to generate an optimum cost per lead (CPL) on your social media, which, in turn, will help us achieve our targets and goals. As previously stated, we will work with you closely to ensure we are meeting our target expectations, agreed by both parties at the start of the contract, which can result in a review and change of our strategies.

 

We use proven methods that improve CPL, however, results are not always instant and can take weeks or months to manifest a successful outcome. Although all effort is made to ensure campaign success no guarantees can be made to reach specific targets or goals.

 

Our Social media advertising management packages are provided as a retainer service. This means we will provide you with enough time and manpower within our team to complete your work each month. If parts of this contract are not achieved through no fault of our own then we reserve the right to retain the monthly payment as we will have provided you with either the work or the time and opportunity to complete the work with our team.

 

Advertising Policies and Standards

 

We will ensure all advertisements adhere to Facebooks Advertising Policies before launching the ad. Any administrators related to the page and ad account should ensure they comply to the Facebook Community standards as well as Instagram Community Guidelines as non-compliance may result in the ad account being disabled and will subsequently end the campaign. We will do everything we can to re-enable the ad account if this happens however it may not be possible.

 

Right To Cancel 

If after 90 days (3 months) from the commencement of the contract, you are not completely satisfied with the services provided by us, you may immediately cancel this contract in writing via email. Failure to follow this will result in continued billing.

The Parties further agree that in the event this contract is cancelled/terminated for any reason, the CLIENT shall not be liable to pay the Fees from the effective date of termination of this Agreement.

 

Non-Exclusivity

 

Unless explicitly stated this agreement is non-exclusive. We may represent and provide advertisements for any and as many companies or persons as we see fit. Exclusivities for certain sectors, services or geographical regions are available on request.



Ownership

 

As the ad campaigns are set up on your ad account you have full ownership and intellectual property rights for the ad and have the ability to modify and edit advertisements as you see fit, however, we recommend consulting with us before doing so as it may cause an implication to the performance of the ads.

Revisions

Your design(s) include up to 3 revisions. Any further design revisions will incur costs at our hourly rate of £25+VAT.

Format Delivery

Your graphic design can be provided in .jpg, .png (coloured and transparent background), .svg, and/or .pdf. You will also be provided with the original photoshop or illustrator files. These will be sent via email or through wetransfer depending on the file sizes.

Printing

Printing is an additional cost to the graphic design which can be quoted. Please allow up to 7 days for the printing to be delivered.

12. Fee

12.1     Fees for the Services will be given in writing in the initial quote of the service(s) to be provided by PINKSQUARE MEDIA.

12.2     Any further requirements not highlighted in the initial fee will be discussed with the customer and an additional/amended invoice will be created for the additional requirements.

12.3     Where necessary, VAT will be added at the appropriate rate.

13. Invoices and Payment

13.1     Unless specifically agreed otherwise, invoices will be submitted MONTHLY by PINKSQUARE MEDIA and payment is to be made within 7 days of the invoice. In the event that there are periods when there are no Services for PINKSQUARE MEDIA to perform, PINKSQUARE MEDIA shall still be paid on a retainer for these periods.

13.2     Direct Debit – We will contact you to set up your payments via GoCardless and will be set up on a monthly direct debit/card payment. Payments will show as GoCardless on your bank statement.

You will be charged on the 15th of each month (unless otherwise agreed).

13.3     We issue invoices electronically. Monthly invoices will be sent out in line with your payment date. All proposals are quoted in pound sterling and payments will be made at the equivalent conversion rate at the date the transfer is made.

13.4     You agree to pay all charges associated with international transfers of funds. The appropriate bank account details will be printed on our electronic invoice.

13.5     At any time while not in default under this contract, the customer may pay the outstanding balance then owing under this contract to us without further bonus or penalty.

13.6     If you do not make any payment to us by the due date we maintain the right to charge interest to you on the overdue amount at the rate of 4% a year above The base lending rate set by The Bank of England. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

13.7     If you think an invoice is wrong please contact us promptly to let us know.

14. Late Or Missed Payments

We understand that sometimes things go wrong and payments may be missed or delayed which is why we have a payment resolution pathway. Please note clause 14 is also subject to interest and rates set out in clause 13.6.

Payment Resolution Pathway

14.1     If you pay with GoCardless then there will be an automatic re-attempt to claim the late funds. If after two re-attempts the payment has not been successful then we will expect you to pay immediately by BACS (details found on your invoice). We will allow up to two weeks for you to contact us with your difficulties to complete payment. We are understanding and will help as best we can to resolve the issue with you.

14.2     If we are unable to contact you or you fail to contact us before 14 days and where no resolution has been agreed or no payment made then your account will be suspended. We reserve the right to make a late payment charge of £25.00 + VAT. If your account is suspended due to late payment then your account will not resume until the late payment(s) and also the late payment charge has been received.

14.3     If, after 28 days after the initial missed payment, you make no contact or we are unable to contact you and where no resolution has been agreed or payment made then:-

  • During the agreed length of the contract– the payment plan and monthly contract will discontinue and full payment of the website build and remaining payments due within the contract will be requested including any other charges and interest incurred. You will be sent your website files on receipt of full payment.
  • After the agreed length of the contract – Your account shall be permanently terminated with the final missed payment due immediately including any other charges and interest incurred. You will be sent your website files on receipt of the missed payment(s).

 

14.4     If, after 42 days after the initial missed payment, you make no contact or we are unable to contact you and where no resolution has been agreed or no payment has been received then we will have no other solution but to move forward and ask our debt recovery agency for assistance. If they are unable to recover the full amount, your account will be closed and the website files will remain with our company. Any other digital marketing services that have not been paid for will also remain with our company (e.g. domain name, social media business page). If payment collection is successful then your website files and other resources will be sent to you on receipt of payment(s). You may also be subject to a compensation charge.

15. Expenses

PINKSQUARE MEDIA shall be entitled to be reimbursed by the customer for all out of pocket expenses wholly, exclusively and properly incurred in the performance of the Services subject to PINKSQUARE MEDIA providing the customer with an invoice, vouchers, receipts or other evidence of actual payment of such expenses and subject to the arrangement being specifically agreed in advance by the customer to PINKSQUARE MEDIA.

16. Force Majeure

16.1     If either party to this Agreement is prevented or delayed in the performance of any of its respective obligations under this Agreement by “force majeure”, then such party shall be excused the performance for so long as such cause of prevention or delay shall continue;

16.2     For the purpose of this Agreement ‘force majeure’ shall be deemed to be any cause affecting the performance of this Agreement arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of such party and inter alia including, but not limited to the following:

16.2.1  Strikes, lockouts or other industrial action;

16.2.2  Terrorism, civil commotion, riot, invasion, war threat or preparation for war;

16.2.3  Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, bad weather or other natural physical disaster;

16.2.4  Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; and

16.2.5  Political interference with the normal operations.

Last Updated – 25th November 2021

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